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Arrival & Departure

  • You will be able to check into Shipgate Studio any time after 3pm. All required access codes will be sent to you the day before arrival. 

  • If arriving on foot, the main entrance to Domus House is located on Lower Bridge Street to the left of the Bear and Billet Pub. Upon entering the provided code, push the door hard when the buzzer sounds.

  • Proceed through the building and up the stairs to Studio 1 (Shipgate) on the first floor. Use the key safe at the studio door to retrieve the keys for the studio itself. ​

  • If you require parking, please check availability and book here. If you have reserved one of our limited parking spaces, please ensure you have carefully read the alternative access instructions below.

 

  • Check out is at 10am. Upon departure, please make sure the studio is secure and the keys are put back in the key safe at the studio door.

 

  • Early check in or late check out may be available for an additional charge (£10 per hour) subject to availability. Please contact us a few days before your stay to enquire about this if required.

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Parking

  • There are 3 allocated parking spaces at the property which can be reserved for £10 per day. The spaces are secure and have access directly into the building. Parking spaces are limited and are available on a first come, first serve basis. They can only be used after 3pm check in and must be vacated by 10am check out.

  • Please be aware that whilst they are a standard size parking space, there are metal poles at each side of the space.

  • If we do not have parking availability for your stay, we recommend the Little Roo Dee car park (CH1 1SL) which is a very easy few minutes walk along the river from the property.

  • If you have reserved a parking space with us, you will need to first retrieve the keys to the car park. All 3 required access codes will be sent to you the day before arrival. Upon arrival, please follow instructions below:-

  1. Park up in a 30 minute space outside the main entrance to Domus House on Lower Bridge Street next to the Bear and Billet pub.  

  2. Enter the code for the main entrance and push the door hard when the buzzer sounds. Immediately on your right inside the door is a key safe labelled '1'. Use the provided code to retrieve your fob to the car park and keys for building access from the car park.

  3. The car park is located round the side of the building on Castle Drive. Drive downhill toward the river and turn right immediately under the City Walls, then turn first right again (DO NOT GO DOWN RAMP).

  4. Open the black iron gates using the left button on the key fob. Note that you will require the fob to exit and re-enter the car park during your stay.

  5. Drive to the end of the car parking area and park in any of the available spaces numbered 2, 3 or 4. There are bollards labelled 'Deva Leisure' at the front of our allocated bays. 

  6. Use key on the fob to open the back fire exit door to gain entry into Domus House. Turn left and proceed to the first floor where you will find Studio 1 (Shipgate). Use the key safe at the studio door to retrieve the keys for the studio itself. ​

  7. When leaving please return the studio key to the safe at the studio door, and car park remote to the key safe in the lobby once you've left the car park. To lock this safe PLEASE PRESS 'C' TO CLEAR first followed by the number. Please do not force the safe shut as it is breaking the car fobs. There is a charge of £25 for any parking fobs not returned or broken. ​​

Bins

  • There are 2 bins in each Studio. One for all recycling waste (glass & plastic bottles/cartons, tins and paper) and the other for non-recyclable rubbish.

  • If you need to empty these during your stay, there are large bins in the car park at the back of the property. 

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Other Information

  • WiFi Details - 

       Network Name: Deva Leisure

       Password: Deva@Domus

  • Please note that the heater in Studio 1 is manual. Once turned on ensure it is set to manual and adjust accordingly. 

  • Any other information and recommendations can be found in our Welcome Book in the property.

  • A polite reminder that smoking is NOT allowed anywhere in the Studio or Building (this includes leaning out of the windows!)​​

  • We politely request that you leave the property clean and tidy, and that you respect our neighbours by not being noisy during the evenings/nights given that all of our properties are located in residential areas.

Terms & Conditions

By booking with us you are accepting our Terms and Conditions which can be viewed below.​

 

We really appreciate your cooperation and want you to know that these terms are to protect us against the few people that mistreat our homes. Almost all of our guests are wonderful and treat our homes the way they would their own!

Recommendations

Want to know what to do and where to eat and drink in Chester? Take a look at our recommendations and exclusive offers below!

 

If you have any specific requests please get in touch.

Contact Us

If you need anything ahead of or during your stay please contact us on

01244 952796 or email us at info@hygghomes.uk

If you have enjoyed your stay, please visit our website and stay with us again (we will beat the price of other Online Travel Agents)!

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